Customer Support Specialist

Company: Gomygo Bookings Private Limited Location: New Baneshwor, Kathmandu Salary Range: 30k - 50k

About GoMyGo Bookings Gomygo Bookings Pvt. Ltd. is one of the fastest-growing booking platforms, focused on providing seamless and reliable travel and service solutions.

We aim to simplify bookings through technology while delivering a smooth customer experience. With a rapidly growing user base, GoMyGo offers a dynamic environment for learning, innovation, and growth.

We are looking for enthusiastic, responsible, and customer-focused interns who are eager to learn and grow in a fast-paced booking and service environment. This internship will provide hands-on experience in areas such as customer support, operations, and sales.

Key Responsibilities •⁠ ⁠Respond to customer inquiries through phone, email, chat, and other communication channels. •⁠ ⁠Handle booking confirmations, modifications, cancellations, and refunds. •⁠ ⁠Coordinate with operators and service providers to ensure timely service delivery. •⁠ ⁠Resolve customer complaints and escalate complex issues when required. •⁠ ⁠Monitor booking transactions and maintain accurate records. •⁠ ⁠Follow up on pending customer requests and operational matters. •⁠ ⁠Assist in preparing operational and customer service reports. •⁠ ⁠Ensure compliance with company policies and service standards. •⁠ ⁠Support the Team Lead in achieving customer satisfaction and operational targets.

Requirements •⁠ ⁠Bachelor's degree or currently pursuing a degree in Business, Management, Hospitality, or a related field. •⁠ ⁠Strong communication and interpersonal skills. •⁠ ⁠Good computer proficiency, including Microsoft Office and online systems. •⁠ ⁠Ability to work in a fast-paced environment and manage multiple tasks. •⁠ ⁠Customer service or operations experience is preferred but not mandatory. •⁠ ⁠Fluency in Nepali, English, Hindi and Maithili.

What We Offer •⁠ ⁠Competitive salary and growth opportunities. •⁠ ⁠Professional and collaborative work environment. •⁠ ⁠Training and career development opportunities. •⁠ ⁠Opportunity to be part of a growing technology-driven platform.

Selection Process •⁠ ⁠Initial screening based on your response •⁠ ⁠Shortlisted candidates will be contacted for an interview •⁠ ⁠Final selection based on performance and availability

Internship Expectations •⁠ ⁠Willingness to work in a target-based environment •⁠ ⁠Good communication and coordination skills •⁠ ⁠Commitment to assigned shifts and responsibilities •⁠ ⁠High-performing interns may be offered a full-time job role based on their performance during the internship